Order and Deliver
If customer order couldn't be delivered
If the carrier is not able to deliver the items because of the wrong address, or if the package was unclaimed by the customer, it will be returned to the return address. For Holy Holy Angels' orders, this means that they will be sent back to the facility that sent them out. When that happens, you will get an email from us that your order arrived back at our facility. We will then hold on to the order for 20 days at no cost. During this time, contact the customer.
Please be careful and double-check that you’ve added the correct address and to make sure the city in the address matches its ZIP code, use this USPS ZIP code lookup/ https://tools.usps.com/go/ZipLookupAction!input.action.
Order returned by the customer
[Damaged & mislabeled items]
At our printing vendor, they pride themselves on unparalleled product quality. That’s why all our orders go through a 3-step quality check before we ship the products out. However, if a damaged or mislabeled item was accidentally let through our quality control, or was damaged during shipment, we take full responsibility and provide a free replacement (unless the print came out poorly because of a low-quality print file).
Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Basically, all products are not exchangeable.
We don't cover products ordered in the wrong size. Because of that, we won’t be able to issue you a refund for the order
Privacy & Safety
We do not knowingly collect, maintain, disclose, or sell the personal information about users under the age of sixteen (16). If you are under the age of 16, please do not use our Services. If you are under the age of 16 and have used our Services, please contact us at the email address below so that we may delete your personal information.
If you use our Services only for your personal use, you are to be considered as the “User” and for the purpose of the General Data Protection Regulation (“GDPR”), we are the data controller.
If you use our Services to execute orders and deliver products to third parties, you are to be considered as the “Merchant” and with regard to your contact details and the other data listed in below.
Information we collect
Where you are a User and it is necessary to fulfill our contract with you for the purposes of providing, maintaining, or improving our products and Services (including, to the extent permitted by applicable law, any matters in our legitimate interests with respect to the Services), we will conﬁrm your identity, contact you, provide customer support (including via chat, in the comment section of our blog, or other platforms, where you may reach us), operate your account with us and invoice you. For the aforementioned purposes, we collect information that may contain the following personal data:
Email address and phone number;
Payment and billing information (payment method details, first and last digits of your payment card);
Order handling information
If you have given your consent when registering your account, when subscribing to our newsletter or blog, or shared your email address or other personal data with us to receive any other information (for example, our list of sub-processors), we will process your email address to send you the informative and/or promotional materials, to which you have subscribed to, for example, newsletters, advertisements of our Services and other information about our Services that you have requested.
At any point in time, you can unsubscribe from receiving the above-mentioned information in our email footers and through your notiﬁcation settings on holyholyangels.com. We will not use the contact details of your customers to directly market or advertise our Services to them.
As it is in our legitimate interests to ensure our network security, give you access to and to improve our Services, we also collect the following technical usage data:
How and when you access your account;
Information about the device and browser you use;
IP address and device data.
• Credit / Debit Cards
• Offline Payments